CHAGEE People Story

Our team members are more than just employees; they are tea experts. From understanding the origin of tea leaves to mastering the art of brewing, we equip our staff with in-depth knowledge to help customers discover the right blends, flavors, and tea experiences. This enables them to confidently guide every customer through their tea journey — whether it's choosing the perfect cup or understanding the health benefits of our products.
While product knowledge is essential, we know it’s outstanding service that keeps customers coming back. Our training emphasizes the art of listening — truly understanding customer preferences, anticipating needs, and offering personalized recommendations. We teach our team the importance of every interaction, turning routine transactions into meaningful moments of connection.

Continuous Growth: Growing With Us

Retail is a dynamic industry, and so is our approach to employee development. We believe in lifelong learning, so our team members have access to ongoing training programs — whether it's expanding knowledge of tea blends, enhancing customer service skills, or exploring leadership opportunities within the company. We encourage our staff to take ownership of their professional growth, helping them reach their full potential while advancing within our organization.

Empowering a Positive Work Culture

A great customer experience begins with a positive work environment. We prioritize creating a workplace where our employees feel valued, respected, and supported. Through our training programs, we foster a collaborative team culture where every staff member feels empowered to contribute ideas and feedback. When our employees are happy and confident in their roles, it naturally translates into better service for our customers.

At CHAGEE, our commitment to employee growth is at the heart of everything we do. We believe that by investing in our team, we not only build a positive workplace but also ensure every customer's tea experience is truly exceptional. We take pride in the incredible people who make up our team, and we’re excited to continue growing together.
"Would you like to join our team and become part of this empowering culture?
Visit our Careers page to see how you can make an impact at CHAGEE."